Refund policy

Return & Refund Policy

We accept return requests within 30 days of receiving your order.

Returned items must be new, unused, and in their original condition.

To request a return, sign in to your customer account and select the order you’d like to return, then submit a return request. If you have trouble submitting a request, contact us through our Contact Us page or at support@solvedsupplyco.com.

If your return is approved, return instructions and a prepaid return shipping label will be provided. Please do not send an item back until your return request has been approved and you have received return instructions.

There is no return-label fee or restocking fee for approved returns.

Damaged, defective, or incorrect items
Please contact us as soon as possible if your item arrives damaged, defective, or if you receive the wrong item. Include your order number and details about the issue so we can review it and help make it right.

Cancellations
Orders may begin processing quickly, so cancellations are not guaranteed. Contact us as soon as possible if you need to cancel or change an order.

Refunds
Once an approved return has been processed, your refund will be issued to your original payment method. Your bank or card provider may take additional time to post the refund to your account.

Please allow up to 10 days for the refund to appear on your original payment method, depending on your bank or card provider.

We do not offer direct exchanges. If you need a different item, please request a return and place a new order separately.